Returns & Exchanges Policy: MDI Safety
A division of Montgomery Distributors, Inc.
Returns: MDI Safety accepts returns within 7 days of purchase. If more than 7 days have passed since your purchase, we are unable to offer a return or refund.
To be eligible for a return:
Return Authorization (RMA Required)All returns require a Return Material Authorization (RMA) number prior to shipment.
Before returning any product, you must contact sales@mdisafety.com to obtain an RMA number.
Refunds: Once your return is received and inspected, we will notify you by email of approval or rejection.
If approved, refunds will be issued to the original method of payment within a reasonable processing period. Processing times may vary depending on your financial institution.
Late or Missing Refunds: If you have not received a refund:
Sale Items: Only regular-priced items are eligible for refund. Sale or discounted items are non-refundable.
Exchanges: Exchanges are accepted only for defective or damaged items.
To request an exchange:
Gifts: If an item was marked as a gift at purchase and shipped directly to the recipient, a store credit may be issued upon return.
If the item was not marked as a gift, the refund will be issued to the original purchaser.
Return Shipping: Customers are responsible for return shipping costs. Shipping charges are non-refundable.
Returned items should be shipped to:
MDI Safety
1110 Cambria Street NE
Christiansburg, VA 24073
United States
We recommend using a trackable shipping service or purchasing shipping insurance for returns. MDI Safety is not responsible for items lost in transit.
Contact InformationQuestions regarding returns or exchanges should be directed to:
sales@mdisafety.com
A division of Montgomery Distributors, Inc.
Returns: MDI Safety accepts returns within 7 days of purchase. If more than 7 days have passed since your purchase, we are unable to offer a return or refund.
To be eligible for a return:
- Items must be unused
- Items must be in original condition
- Items must be in original packaging
- Proof of purchase is required
Return Authorization (RMA Required)All returns require a Return Material Authorization (RMA) number prior to shipment.
Before returning any product, you must contact sales@mdisafety.com to obtain an RMA number.
- The RMA number must be clearly marked on the outside of the shipping carton
- Returns received without a valid RMA number will be refused and returned freight collect
Refunds: Once your return is received and inspected, we will notify you by email of approval or rejection.
If approved, refunds will be issued to the original method of payment within a reasonable processing period. Processing times may vary depending on your financial institution.
Late or Missing Refunds: If you have not received a refund:
- Check your bank or credit card account
- Contact your credit card provider
- Contact your bank for processing status
Sale Items: Only regular-priced items are eligible for refund. Sale or discounted items are non-refundable.
Exchanges: Exchanges are accepted only for defective or damaged items.
To request an exchange:
- Contact sales@mdisafety.com
- Items must be returned with a valid RMA number
- Exchanges are limited to the same item
Gifts: If an item was marked as a gift at purchase and shipped directly to the recipient, a store credit may be issued upon return.
If the item was not marked as a gift, the refund will be issued to the original purchaser.
Return Shipping: Customers are responsible for return shipping costs. Shipping charges are non-refundable.
Returned items should be shipped to:
MDI Safety
1110 Cambria Street NE
Christiansburg, VA 24073
United States
We recommend using a trackable shipping service or purchasing shipping insurance for returns. MDI Safety is not responsible for items lost in transit.
Contact InformationQuestions regarding returns or exchanges should be directed to:
sales@mdisafety.com